If you get a call from someone claiming to be a representative from Pasadena Water and Power and asking for a credit card number for a past-due payment, or offering to come by and pick up cash for the payment, don’t do it!
Anyone who receives such a call should contact Pasadena Police Department at (626) 744-4241 so a report can be filed.
Pasadena Water and Power typically does not call residential customers who are delinquent on their water and electricity bills to request immediate credit card payment to prevent shutoff, and does not send staff to residential households or commercial businesses to collect money. Instead, notices are mailed to customers inviting them to call a customer service representative to provide payment or set up a workable payment schedule.
The PWP customer service number is (626) 744-4005 and the website is www.cityofpasadena.net/waterandpower/customerservice.
Subscribe to:
Post Comments (Atom)
Posts
1 comment:
Thanks for helping us spread the word!
Post a Comment