Thursday, June 13, 2013

Tom Petty & the Heartbreakers refund offered

On the evening of Saturday June 8, Tom Petty and The Heartbreakers were unable to complete their concert at the Fonda Theatre in Los Angeles due to the Fire Marshal's judgment that the floor at the venue was overcrowded.

The interruption of the show occurred 90 minutes into the performance that would likely have continued for approximately another 30 minutes.

The satisfaction of fans is of paramount importance to Tom Petty and The Heartbreakers and the band shares the frustration of the fans in attendance that evening who deserved to experience the entire performance.

As a result, Tom Petty and The Heartbreakers and Goldenvoice are pleased to announce that full refunds for the June 8 show are now available at the point of purchase.

We are also pleased to confirm that Ticketmaster has agreed to refund all incurred Ticketmaster fees.

Fans who attended the June 8 show at the Fonda Theatre can request a refund with proof of purchase anytime prior to September 10, 2013. 

Original Ticketmaster purchasers can obtain a refund by calling Ticketmaster customer support at800-653-8000 between 9am-9pm (PDT) or by emailing them here: will be refunded to the credit card originally used for purchase immediately, but please note that it can take about 7-10 business days to post to your account.

Customers who purchased artist released tickets night of show at the venue must bring back their original ticket stub to the Fonda Theatre beginning Wednesday for a full refund. Hours of operation are Monday through Friday, from 9:30am to 5pm.

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