Thursday, April 7, 2011
Pasadena launches online Citizen Service Center
Pasadena residents, businesses, visitors and others can get answers to frequently asked questions and make service requests by going to www.cityofpasadena.net and clicking on Citizen Service Center. The centralized web portal is usable from desktop and laptop computers as well as smart phones. Customers can type in search terms such as “business license,” “ARTS bus” and “barking dog” to learn about city services and report issues. Currently there are 300 answers to frequently asked questions, all specific to Pasadena. The knowledgebase dynamically manages the list of FAQs in a way that moves the most relevant responses to the top during subsequent searches. In addition, customers can generate service requests for issues ranging from graffiti to potholes. Service requests are routed directly to the specific departments responsible for responding to and tracking issues. Any customers who include an e-mail address receive a confirmation and tracking number that enables them to monitor the progress of the request via the website. The Citizen Service Center also has links to specific types of services in categories including garbage and graffiti, streets and sidewalks, parks and trees, and transportation. In addition to being accessible from the city’s homepage, the Citizen Service Center is available at www.cityofpasadena.net/csc.